Voice agents built for B2C scale. Multilingual. Barge-in-aware. Telephony-integrated.

Voice UX is latency, interruption, and recovery.

A voice agent is not a chatbot with a speech front-end. Callers interrupt mid-sentence. They speak in code-mixed Hinglish or Tanglish. They switch languages inside a single utterance. They cough, go quiet, or talk over a noisy background. Latency above 800ms feels broken. A system that cannot handle barge-in feels unresponsive. Voice agents that work in production are engineered around these real-world constraints from the ground up.

• Sub-second response latency across the full STT → reasoning → TTS loop.
• Barge-in handling: the caller can interrupt mid-sentence without breaking state.
• Code-mix handling: English, Hindi, Bengali, Tamil, Marathi in a single conversation.
• Graceful degradation to a human when confidence drops or emotion rises.

End-to-end — not a single piece of the stack.

We own the full voice pipeline. Telephony integration (SIP, Twilio, Exotel, Plivo, Amazon Connect). Streaming speech-to-text with partial transcripts. A reasoning layer that can tool-call into your CRM, scheduling, billing, or EHR system. Streaming TTS with natural prosody. Barge-in detection and interruption handling. Call transcripts, outcome tagging, and post-call analytics. Human handoff with full context transfer — agent hands the conversation to a human without making them ask the caller to repeat.

• Telephony: SIP, Twilio, Exotel, Plivo, Amazon Connect.
• STT: streaming, multilingual, noise-robust.
• Reasoning: tool-calling against your CRM, scheduling, billing, EHR, or custom APIs.
• TTS: streaming voices with tuned prosody and code-mix handling.
• Handoff: warm transfer with full conversation context passed to the human agent.
• Analytics: outcome tagging, compliance review, sampled trace evaluation.

The calls that used to sit in an IVR queue.

Voice agents replace the bottom half of the IVR tree — the repetitive, structured calls that do not need a human and should never have required one. Appointment scheduling and rescheduling. Delivery triage. Loan and claim status checks. Outbound reminders with two-way confirmation. Qualification for inbound leads. KYC-style verification with document upload. Anything high-volume, low-ambiguity, and currently handled by a human reading from a script.

Voice agents that pass a compliance review.

Every voice agent ships with call recording (caller-consent-gated), transcription, outcome tagging, and sampled QA review. Domain-specific guardrails — medical triage always defers to a clinician, financial advice agents refuse to give personalised recommendations, collections agents follow strict regulatory scripting. Compliance constraints are part of the scope from day one, not a pre-launch fire drill.

• Consent capture and call-recording governance.
• Domain-specific refusal policies for medical, financial, legal, or regulated verticals.
• Sampled QA review with outcome scoring.
• Data-residency options — models and transcripts can stay in-country.